Refunds are offered via credit to the users Penbid.com account in the event of non-paying buyers for an item being sold. Refunds are NOT offered directly to a VISA, Paypal or other charge account (this policy is intended to discourage scammers and other fraudulent activity related to Paypal and credit card usage).

Penbid.com does not refund any advertising charges or shipping charges; only the commission on the sale charged is eligible to be refunded.

A refund on the listing commission will be issued when the original item is re-listed on the site, negative feedback is left for the defaulting buyer where appropriate and the user submits both the original lot number and the new lot number to customer support for verification.

Penbid.com will not offer refund for any reason after 30 days from the date of the closure of the auction lot.

In order to qualify for a refund the user must contact Penbid.com Customer Support. This may be completed by faxing the information to 858-630-4695, or emailing to . Calling is discouraged as a written record of the request is required to complete a refund request. Confirmation of your request for refund will be sent to the email associated with your account. For all correspondence, please include your username and email address so that we may properly credit your account.

Penbid.com will not accept any refund after 30 Days for any reason.

If you can't find an answer to your question here you can email us at .

Last updated 09/26/2006